Refund policy

Every KRKT order is made for you when you order it. Here’s how we handle anything that goes wrong.

Damaged, defective or misprinted items If your order arrives damaged, defective, or with a printing error, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund — your choice. You don’t need to send the item back.

Unopened returns Changed your mind? Unopened, unused items in their original packaging can be returned within 30 days of delivery. Email us first and we’ll send you return instructions. Return shipping is at your cost. We refund the item price to your original payment method within 15 days of receiving your return. Original shipping charges aren’t refundable.

Opened products For hygiene reasons, opened or used cosmetics are final sale, unless they’re damaged, defective or misprinted (see above).

Cancellations Because each order goes into production within a few days, we can only cancel an order before production starts. Email us as soon as possible.

Wrong address or missed delivery Please check your shipping address at checkout. If a parcel comes back to us because of an incorrect address or a failed delivery, we’ll reship it once the shipping cost is covered.

Lost parcels If your tracking shows no movement for 10 business days, email us and we’ll open a claim with the carrier and make it right.

Contact: admin@krkt.shop