FAQ

Orders and shipping

How long will my order take? Every KRKT piece is made to order. Production takes 2–3 business days, then your order ships straight to you. You’ll get a tracking number by email when it leaves.

Where do you ship? Across Canada, for now.

How much is shipping? Shipping options and costs for your address are shown at checkout, before you pay.

Can I change or cancel my order? Only before it goes into production — email us right away at admin@krkt.shop.

Products

Where are your products made? Made to order in North America by our production partner, with bilingual English and French labels.

Do I need to patch-test? Yes, especially with sensitive skin or allergies. Read the ingredient list on the packaging, test on your jaw for 24 hours, and stop using anything that irritates.

Returns

What’s your return policy? Unopened items can be returned within 30 days. Damaged, defective or misprinted items: email us a photo within 14 days and we’ll replace or refund them. Opened cosmetics are final sale for hygiene reasons. Full details: Refund & Returns Policy.

Everything else

What is the KRKT Library? Free field manuals on makeup technique and changing skin and bodies, in English and French. Visit the Library.

How do I reach you? Email admin@krkt.shop or call 819-716-0966. We answer emails within 2 business days.